Store Policies

Store Policies and Information

Our Philosophy

Ask Ariel was created in order to help you heal your pets using natural holistic alternatives. Our primary goal is to provide you with the education and tools so that you can give your pet and yourself the very best in natural care. To this end, we are very concerned about your satisfaction and want to make sure you are comfortable with your purchase decisions. Please feel free to contact us at any time with any questions at AskAriel1@gmail.com  


Contact Information

Email is by far the fastest and best way to reach us.  Most pet owners have indepth questions and to provide you with a meaningful answer from a qualified professional, we need specifics.   Email enables us to answer your question more thoroughly as we can include links and information to get help for your pet in a prompt and effective manner.  

Our mailing address is:

Ask Ariel
P.O. Box 723
Dana Point, CA 92629

Order Changes or Cancellations--All Sales Are Final

All sales are final due to the sensitive and perishable nature of the supplements. Please be careful when selecting products!  If you need to change or cancel an order, please contact us immediately by email.  If your order has not yet shipped (generally ships within a few hours after the order is placed) we will promptly cancel it for you.  If your order has shipped, we are sorry but we cannot cancel the order.

Occasionally, pet owners may not discover our products until their pets are near death.  By the time the products arrive, their pet is deceased and/or unable to take the supplements. This is a terribly unfortunate circumstance. We understand your frustration and encourage you to consider this possibility before placing your order. If this is a concern to you, then it may be best to forego your order.

Please note: Once an order is shipped, it is considered "sold".  Our products are perishable and we want to give all pet owners the freshest, purest products. We won't send you products that have sat at someone's home or been returned so that we cannot guarantee their purity and effectiveness. We unfortunately encounter circumstances where a pet owner does not wish to pick up their order from the post office and thereby tries to return the items this way. We do not accept returns and ask you to please consider this information carefully before making a purchase.

Deliveries
All orders are shipped to the shipping address. Please be careful to indicate if the shipping address differs from the billing address. We use a delivery confirmation receipt on most packages. If you do not receive your order within 1 week's time, please contact us right away.  We will help you research the package using the delivery confirmation. If the delivery confirmation receipt shows that the package was delivered, there is little more that we can do. We can work with the Post Office to research its whereabouts but if the delivery confirmation shows that the package was delivered to the shipping address, we will NOT replace the package without additional payment for a replacement order. Failing to pick up an order does not constitute a return.

Problems with Your Ordered Package
At Ask Ariel, exceptional care is taken to package and ship your order promptly and carefully. You may find our packaging to be more conscientious than anything you have ever received before. We carefully count the items, check off the shipped items on your invoice, include directions stapled to your invoice and check inventories routinely to ensure your products are fresh. If you receive a package from us and are concerned that an item may be missing, please contact us immediately at 949-499-9380. Please do NOT throw out your packaging as many times, missing items are discovered deep under our extensive packaging in an effort to protect your products. In order to guarantee replacement of a missing item, it must be reported to us within 1 week of delivery. We are not responsible for lost items if they are reported to us after 1 week of delivery.

Consultation Availabililty

If you order a consultation, you will be contacted via email within 24 hours of potential consultation times. Please watch your emails for this communication. Once an appointment time has been established, Susan Davis will call you at the phone number you provided. If you selected a combination appointment with Dr. Gordon, you will be instructed how to contact him for your appointment. Please note we have a 24 hour cancellation policy. Failure to cancel an appointment within 24 hours prior to your appointment time will result in a charge of the entire consultation fee. If you are not available for the agreed upon consultation time and/or decided to cancel in less than 24 hours prior to the appointment, you will be charged the entire consultation fee. This is because Susan Davis and/or Dr. Gordon research your case in advance and in addition, save the scheduled time for you.

Telephone Orders

Orders must be placed using our secure online system. Please do not be concerned about the security of our website as we have implemented numerous quality control procedures to protect your secure information. We use state of the art firewalls to ensure that client credit card and address information is completely protected. We do not EVER sell client information to outside third parties. However, we are not able to process telephone orders.  For your protection, we only accept online orders to ensure that the actual credit card holder is placing the order and using the proper security codes. This also ensures that there are no misunderstandings in terms of store policies regarding returns, shipping time and sizes/products ordered.

Payment Information

We accept the following credit cards: Visa, MasterCard, Discover and American Express. We use secure servers to protect your privacy. We only have access to the last 4 digits of your account so we cannot keep "credit cards on file" for future purchases (and your protection).

If you are uncomfortable making online purchases using a personal credit card, we recommend using a prepaid credit card available at most stores. We do not accept checks or any other form of payment as we want to ensure you receive your order in a timely manner.

Taxes

Purchases shipped to California residents will be charged sales tax.

Shipping Information

Every attempt is made to ship your order to you as quickly as possible. Orders typically ship within 24-48 hours after they are submitted. Most orders are received between 2-5 days following the date of the order. We use US Priority and First Class Mail which we have found to be the fastest and most efficient way to ship. Special arrangements may be made for Express orders---there is a flat rate cost of $30 for the first pound and $2 per pound for each additional pound—please call or email us at askariel1@gmail.com and we will do our best to accommodate your request. Please note due to scheduling and timing of orders, we cannot guarantee that we will be able to do this for you.

Shipping Costs

Customer service is extremely important to us. Unfortunately with the rising cost of fuel, we have had to raise the cost of shipping charges. Our shipping prices are very competitive and we will do our best to ensure your order is received as promptly and safely as possible. We will research lost orders and do everything we can to show you how important your business is to us! The following shipping costs apply to orders shipped in the 50 U.S states, including Alaska and Hawaii:

Orders Under $125:     $7.95 + “heavy weight charges” (if applicable)
Orders Over $125:       FREE + any "heavy weight or fragile item surcharges"

Please note the Amazing Omegas, Wildside Salmon Oil, fragile liquid products and Vitamineral Green products are extremely expensive to ship.  You will see there is a small additional heavyweight charge for shipping these products.  If your order is over $125 and includes heavy weight items, we will assess a small heavy weight item surcharge on those items.

International Shipping
$125 minimum. Shipping charge includes $10 processing/handling fee.  Please contact us at AskAriel1@gmail.com to confirm your shipping address. We use USPS express for international shipping. We cannot ship to Brazil or France as packages have been returned to us from these countries. Please be sure to research your company's policies as if we ship it and the package is returned to us, you will still be responsible for the shipping charges plus a 10% product restocking charge.

Ask Ariel Privacy Policy

Ask Ariel respects your right to privacy and will never disclose or pass information in any manner that would compromise the identity or security of our visitors or customers. All information discussed in consultations will remain completely confidential.

We do not sell, trade or share your email, phone, address or any other information about you to third parties period! We may contact you on occasion via email to advise you of certain product specials or new products. If you do not wish to be contacted, please send us an email at AskAriel1@gmail.com  Our website uses an order form and Shopping Cart so that you may purchase products. We use this information to process your order. We may contact you via email or telephone in order to clarify an order or to ensure the appropriateness of a particular supplement for your pet (as required by the manufacturer). Ask Ariel assumes that you are purchasing supplements based on your own educated decisions or under the guidance of a licensed health care professional or veterinarian. Still, in certain cases and for specific products, we are required to contact you in order to ensure that we are providing the very best service and information for you and your pet.

The site has security measures in place to protect your privacy and financial information.  You can shop with confidence and rest assured that Ask Ariel is only interested in providing you with a quality shopping experience and the best possible service. If you have any questions about this website, please send an email to: AskAriel1@gmail.com

Disclaimer

Ask Ariel is committed to providing education, information and the free exchange of ideas regarding pet health and wellness issues. When you use the information or products on this website, you consent to the terms stated in this disclaimer. If you do not agree with the terms set forth herein, then please do not use this site. The material on this website is intended to provide you with education and information so that you can make an informed decision about the care and health of your pet or yourself. It is not intended as veterinary or medical advice. The statements made on this website are the sole opinions of Susan Davis, CCN based on her research and should not replace the advice and treatment by a doctor or veterinarian. Susan Davis is NOT a veterinarian or a doctor and is not providing veterinary or medical services. Further, she is not prescribing supplements, making diagnoses or attempting to treat, cure or prevent any diseases.

When you choose to use the information presented on this website, you understand that the decision to do this is your own responsibility and you agree to hold Susan Davis and Ask Ariel harmless for any outcome from the information provided. If you use the information or products contained on this website, you are “prescribing” supplements for yourself or your pet and Susan Davis assumes no responsibility. You affirm your right to self-health and that of your pet.

The Ask Ariel website strongly encourages you to seek the advice of a veterinarian for regular preventive care, dental care and the treatment of any symptoms or diseases. Every pet is unique and supplements may not have the same effect for every person or animal. If you have questions or concerns, please feel free to contact Susan Davis for a professional consultation or seek the advice of a doctor or veterinarian.

We are very concerned about the proper and safe usage of our products. If we do not feel, for any reason, that the products are appropriate for your pet or that products should be sold without a paid consultation first, we reserve the right to withhold the sale of the products. Ask Ariel reserves the right to refuse products and services.

When you purchase products from Ask Ariel, you are accepting the terms and conditions in this Disclaimer as well as the Nonrefundable Policy.  The products sold and the information contained on this website has not been evaluated or approved by the Food and Drug Administration (FDA).

All graphics, photos, content and images contained on this website are the sole property of Ask Ariel and are protected by United States copyright laws. Any redistribution, copying of the information or transmittal in any form without the prior written consent of Ask Ariel is prohibited and will be prosecuted to the fullest extent of the law.


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of AskAriel. . Copyright 2003, ALL RIGHTS RESERVED. 









Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of askariel.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of askariel.com products) must be commenced within one (1) year after the claim or cause of action arises. askariel.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. askariel.com may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a askariel.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Indemnification
You agree to indemnify, defend, and hold harmless Ask Ariel, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Thank You For Your Order!
Ask Ariel donates a portion of our profits to help support Ariel Rescue, a nonprofit charity dedicated to saving the lives of shelter dogs from impoverished communities.  We know you have many choices on the Internet and want to thank you personally for your order!