When your cat or dog is ill, you want to help them feel better quickly.
We understand that and will do everything we can to assist you. We
take pride in offering compassionate customer care. Please feel free to
contact us and tell us about your pet’s health concerns.
Email: Support@AskAriel.com (Fastest and Best Way to Reach Us)
Email is by far the fastest and best way to reach us. Most pet owners
have indepth questions and to provide you with a meaningful answer from a
qualified professional, we need specifics.
Email enables us to answer your question more thoroughly as we can
include links and information to get help for your pet in a prompt and
We want very much to help your pet feel better! We will do our best to answer product questions,
concerns about ordering and can offer you links to articles about which
supplements are used to address a particular health concern. For
over 10 years we offered telephone and inperson appointments with Susan
Davis, Pet Nutritionist and Dr. David Gordon, holistic veterinarian.
However veterinary regulations have changed stipulating that
consultative advice may only be provided following a physical
examination of the pet. As a result, please understand that as much as
we would like to help, we will adhere to veterinary regulations and
cannot review medical information, prescription/diet protocols or
provide any type of consultative advice over email. We will be glad to
direct you to information on our website that provides general
information about symptoms or health concerns, but we cannot analyze
your pet's information or provide you with veterinary or consultative
advice. For example, please do not send us your pet's laboratory test
results as we cannot make an evaluation over email. If you include
information about your pet's diet on the order form at checkout, Susan
Davis, nutritionist will be happy to include a free diet suggestion on
the packing slip that comes with your order. The diet suggestion is
general information and diet tips that are important in helping a pet's
health condition. We do not however, provide any ongoing veterinary
support or nutritional advice over email. We cannot provide emergency
veterinary assistance. If your pet is needing urgent care, please
contact your veterinarian right away.
We do our very best to answer your emails as promptly as we can! Rest assured you will receive a response within 24 hours--usually within 2 -3 hours during normal business hours! When you contact us during our normal business hours, we will answer you same day. If you contact us after hours, we promise to email you back next day.
M- F 9:00 am PT - 6 pm PT
Sat 9:00 am PT - 4 pm PT
Sundays & National Holidays Closed (emails will definitely be answered on Monday!)
Where We Ship
We ship within the United States and Canada (purchase minimum and extra shipping charges apply at checkout).Our Address
Ask Ariel Your Pet Nutritionist
P.O. Box 723
Dana Point, CA 92629Our NonRefundable Policy
Ask Ariel offers premium quality supplements that have not been sold to someone else or sat in someone's house and then resold to you. Our products are fresh from the manufacturer to guarantee potency. Many of our formulas are sensitive to heat and moisture so we want to be sure you receive a fresh product that we know how long it has been in inventory. Only the best. For these reasons, we do not accept returns. If you are in doubt if the products are right for your pet, please consult with your veterinarian before ordering. We cannot make guarantees or promises. We operate Ask Ariel with the utmost integrity and want more than anything for your pet to get better using the finest human-grade, veterinary-approved supplements available for pets.
Please see our store policy page
for more information.